We guarantee and stand behind the quality of our products. If we make a mistake, we will fix it.
We will not refund any Delivery charges.
All claims will be reviewed by our customer service department before processing.
Claims may be filed within 5 days of your receipt of your order.
Please email your claims to customer service at email@example.com.
Items cannot be sent in without authorization, if any items are received before authorization for a return, they will be held and shipped back at your own expense.
Once you approve an artwork proof, unless the product we deliver is different from the mock-up, Stam Products Pty (ltd) is not liable for any claims by the customer that the product is not acceptable.
Please review artwork proofs carefully for design and colors.
Please keep in mind that the design, placement, and colors represented in artwork proofs are a visual representation of the product.
Actual design placement, and colors may vary from the provided artwork proof.
We make every effort to display as accurately as possible the colors of our products that appear in artwork proofs.
However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
The best way to guarantee color accuracy is for you to view an actual hard copy of an official Pantone color chart.
Once a final artwork proof is approved, no changes can be made to the order for any reason.